Staff competence is a critical success factor in the deployment, operation and maintenance and development of modern telecommunication networks. The rapid development of technologies, the emergence of new service concepts and an increasingly competitive environment, all create challenges for the continuous development of employee skills and knowledge.

Our competence solutions are available of technical managers, network planners, technical support personnel, operation and maintenance staff and other personnel groups requiring telecom equipment and or system competence. We want to support you in planning, managing, monitoring, maintaining and improving the performance of your equipment and systems.

By investing in people, you can reduce unnecessary operational costs caused by a lack of adequate knowledge and experience. To enhance your competitiveness, we work hard to develop and tailor our courses and training programs to give your personnel the competence they need in there jobs. Our competence solutions cater for all variety of learning styles, and they are delivered by a variety of methods:
classroom, on-the-job, workshop and seminar.

Bridging the Competence Gaps:

We help you address the differences between where you are today and where you think you should be. We provide you with a report detailing these gaps in competence for each job category. Then we recommend the best solution and estimate how many days of learning are required. The big benefit of a training need analysis is that you invest only in those competence development programs you need.

Focusing on the Individual:

We also recommend career paths for individuals. We may, for instance, suggest job rotation for those with routine tasks. Or we may help a new operator get staff up to speed quickly. Or we may discover other issues to address to raise business performance and profitability. The result: People who are more satisfied with their work, customers who are more satisfied with your service and more revenue in your pocket.

Achieving the Right Competence:

KomKonsult offers a systematic approach to defining, implementing and verifying the right competence in your network organization. Because we acknowledge that all our customers are unique and their competence your organization requires in order to reach optimized performance.

Every On-the-job training program is customized to the specific needs and conditions of each operator. No two programs are the same in terms of detailed structure, because each operator has their own maintenance policy, different processes and different network setups.

This is why the On-the-job training program consists of a number of phases in order for it to be tailored to your needs. We encourage you to take part in structuring training exercises and content.

Analysis, investigation and definition of your network, processes, and tools, as well as analysis of the background and experience of the participants. On-the-job training is offered for different areas of operation:

Mobile telephony covering aspects like Switch Site Operation and Maintenance, NMC Operation, OSS Hands-on, RBS Site Maintenance, Radio Network Planning, Customer Care Management.
Transport Mechanism for voice and data, covering digital microwave and optical networks.
Networking, WAN technologies.
General Telephony, fixed telephony systems.
Telecom Business Operations to impart basic understanding of telecom technology, the limitations and the opportunity it presents in this ever changing environment.